Legal
All content remains copyright of Trysordy Crafts unless stated otherwise, we'd kindly ask that you don't reproduce it in any form without our permission.
Refunds, Replacement and Cancellation
If you are not satisfied with the goods and inform us within 20 days of the sale, you can return the goods and we will give you a refund totalling the price of the goods.
If the goods were delivered faulty, or the wrong goods were delivered, we will refund the cost of the goods plus the return postage if applicable. All products to be returned must be carefully repackaged in their original packing. However to be eligible for this you must contact us with 5 days of the delivery or expected delivery date. After delivery you are responsible for protecting the goods against loss or damage
Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order
You cannot cancel an order once we have accepted it, unless this is agreed with us.
If faulty goods are to be returned to us you must obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 14 days. As the purchaser, it is your responsibility to return the items to us via post in their original packaging together with all accessories and manuals. We cannot accept unauthorised returns which do not have an RMA.
If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 10% of the purchase price plus you the customer is our responsible for the returns of the goods for this service. Please contact us for a RMA code
Privacy and Cookies Policy
The only data that we collect and store of our customers for registration purposes are their:
Email Address
Full Name
Address
These are all used for order tracking, delivery and status notifications concerning your order only. At no point is any of the data we hold submitted to 3rd party websites, and you will only receive promotional information about our website such as newletters should you choose to opt in for this service.
Within the site we do use cookies to track our visitors for research purposes only on how to improve the functionality of this website. Should you wish not to allow cookies, you may do so as standard within your web browser settings.
Credits
Concept and production:
This Web site was created by George John
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